Contact Us
Got a question about one of the sweepstakes casinos on our list, spotted something that needs updating, or just want to share feedback? This page explains the best way to reach us and what we can (and can't) help with.
How to reach us
The quickest way to contact Best Sweepstakes Casinos is by email at [email protected]. We read every message and try to respond within a few business days, though it can occasionally take longer during busy periods.
When you write in, it helps to include:
- The name of the sweepstakes casino your question relates to, if applicable
- What you're seeing versus what you expected (for example, an eligible-state list that looks outdated, or an offer detail that no longer matches what the operator shows)
- Any screenshots or links that back up what you're describing
What we can help with
We're a comparison and review site, not one of the sweepstakes casinos ourselves, so our team can help with things like:
- Corrections to welcome offers, redemption details, or state eligibility listed on our site
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on our rankings or write-ups for operators such as Crown Coins, SplashCoins, or any of the other platforms we cover
- Suggestions for operators you'd like us to research and potentially add to our list
What we can't help with
We don't operate any of the platforms we review, so we can't access accounts, process redemptions, resolve verification issues, or answer questions tied to a specific player account. If you're having trouble redeeming Sweepstakes Coins, verifying your identity, or accessing a bonus, that request needs to go directly to the operator's own support team — check the help or contact section on their site, since each one handles these requests differently and we have no visibility into individual accounts.
We also can't offer legal advice about whether a particular sweepstakes casino is permitted in your state. Availability changes as laws and operator policies shift, so if you're unsure, the operator's own terms and your state's current rules are the sources to check. For general background on how these platforms are structured and what to watch for, our Responsible Gambling page and Terms and Conditions are a good starting point.
Reporting an issue with an operator
If you've had a problem with a specific site — a bonus that didn't apply as described, a redemption delay, or anything else worth flagging — let us know. We can't intervene on your behalf or guarantee any outcome, but reader reports genuinely inform how we rate and describe operators, and repeated issues raised by multiple readers do affect how we cover a platform going forward.
Before you write in
A lot of common questions are already answered elsewhere on the site. If you're trying to understand how the site itself works, who's behind it, and how we approach our reviews, take a look at our About Us page first — it may save you a message and get you an answer faster.